Refund policy
efund & Return Policy
At Let's Party MTL, your satisfaction is important to us! While all sales are generally final, we understand that issues can arise and we're here to help.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at letspartymtl514@gmail.com with:
- Your order number
- A photo of the item(s) received
- A brief description of the issue
We'll review your request and respond within 2 business days.
How We Resolve Issues Depending on the situation, we may offer:
- A replacement of the same item (subject to availability)
- Store credit toward a future purchase
- A partial or full refund at our discretion
Personalized & Custom Items All personalized and custom-made items are final sale and cannot be returned or exchanged unless they arrive damaged or were made incorrectly due to an error on our part. Please double-check all personalization details (names, spellings, colours) before submitting your order.
Ready-to-Ship Items We do not accept returns or exchanges on ready-to-ship items due to a change of mind. If your item arrives damaged or is not what you ordered, please contact us within 48 hours as outlined above.
Contact Us Questions? Reach out via our Contact Us page or email us at letspartymtl514@gmail.com.